Privacy Policy

Effective date: March 1, 2026 · Last updated: March 21, 2026

RONX Technologies ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, share, and protect information when you interact with our services, including our website (ronxtech.com), our WhatsApp Business messaging services, and any other services we provide.

We operate as a verified business on the WhatsApp Business Platform (powered by Meta) and comply with the WhatsApp Business Terms of Service and the WhatsApp Business Policy.

By using our services or communicating with us via WhatsApp, you agree to the practices described in this policy and our Terms of Service. If you do not agree, please discontinue use of our services and opt out of messaging as described below.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information — your name, phone number (including WhatsApp number), email address, and business or organization name.
• Message content — the content of messages you send to us and that we send to you through the WhatsApp Business Platform, including text, images, documents, and other media.
• Communication metadata — timestamps, delivery and read receipts, and message status information provided by the WhatsApp Business Platform.
• Service-related data — project requirements, technical specifications, feedback, and other information you provide in the course of engaging our services.
• Website data — if you visit our website, we may collect your IP address, browser type, device information, pages visited, and referring URL through standard server logs and cookies.

2. How We Collect Your Data

We collect personal data through the following means:

• Opt-in consent — we only send WhatsApp messages to individuals who have provided prior opt-in consent, whether by contacting us first on WhatsApp, submitting their phone number through a contact form, or explicitly agreeing to receive messages from us.
• WhatsApp Business Platform — when you message our WhatsApp Business number or respond to our messages, Meta provides us with your phone number, profile name, and message content through the WhatsApp Business API.
• Website contact forms — when you submit an inquiry through our website or email us directly.
• Direct communication — when you contact us by phone, email, or other channels.
• Business engagements — when you engage us for software development, consulting, or other services.

We do not purchase, rent, or acquire personal data from third-party data brokers.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Service delivery — to deliver the software development, IT consulting, cloud infrastructure, and business automation services you have engaged us for.
• WhatsApp messaging — to send transactional notifications, service updates, project status updates, appointment reminders, and customer support messages through the WhatsApp Business Platform.
• Customer support — to respond to your inquiries, provide technical support, and resolve issues.
• Communication — to send you relevant information about our services, only where you have opted in to receive such communications.
• Legal compliance — to comply with applicable laws, regulations, and legal obligations.
• Improvement of services — to analyze usage patterns and improve our services, website, and communication processes.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Store and Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:

• Personal data is stored on secured servers with restricted access controls.
• Communication via the WhatsApp Business Platform is protected by WhatsApp's end-to-end encryption for messages in transit.
• Access to personal data is limited to authorized personnel who need it to perform their duties.
• We use encrypted connections (TLS/SSL) for data transmission between our systems and the WhatsApp Business API.
• We conduct periodic reviews of our data collection, storage, and processing practices.

While we strive to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with applicable law.

5. Third-Party Sharing and Disclosure

We do not sell your personal data to any third party. We may share your data with the following parties only as necessary:

Meta Platforms / WhatsApp

As a user of the WhatsApp Business Platform, your messages and phone number are processed by Meta Platforms, Inc. (WhatsApp's parent company) in its capacity as a data processor. Meta processes this data in accordance with the WhatsApp Business Terms and its own privacy policy. When you message us on WhatsApp, Meta may access message content and metadata for the purpose of delivering messages and maintaining the platform.

Service providers

We may use trusted third-party service providers for hosting, cloud infrastructure, analytics, and other operational needs. These providers are contractually obligated to protect your data and may only process it on our behalf and in accordance with our instructions.

Legal requirements

We may disclose your personal data if required to do so by law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of RONX Technologies, our clients, or the public.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• WhatsApp message content — retained for up to 12 months from the date of communication, unless a longer retention period is required for ongoing service delivery or legal compliance.
• Contact information — retained for the duration of our business relationship and for up to 24 months after our last interaction, unless you request earlier deletion.
• Project and service data — retained for the duration of the engagement and for up to 36 months after project completion for warranty and support purposes.
• Website logs — retained for up to 12 months.

After the applicable retention period, personal data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances.
• Right to data portability — you may request your data in a structured, commonly used, and machine-readable format.
• Right to object — you may object to the processing of your personal data for certain purposes, including direct marketing.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to your request within 30 days.

8. How to Opt Out of WhatsApp Messages

9. Cookies and Website Tracking

Our website (ronxtech.com) may use the following types of cookies and similar technologies:

• Essential cookies — necessary for the website to function correctly (e.g., session management). These do not require consent.
• Analytics cookies — used to understand how visitors interact with our website, helping us improve content and user experience. These are only set with your consent where required by law.

We do not use advertising or third-party tracking cookies. You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

10. Contact Information for Privacy Inquiries

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

We aim to respond to all privacy-related inquiries within 30 days of receipt.

11. Data Protection and GDPR Compliance

RONX Technologies is committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA), the UK Data Protection Act 2018, and India's Digital Personal Data Protection Act, 2023.

Legal basis for processing (GDPR)

Where GDPR applies, we process personal data on the following legal bases:

• Consent — you have given clear consent for us to process your personal data for a specific purpose (e.g., receiving WhatsApp messages).
• Contractual necessity — processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your rights.
• Legal obligation — processing is necessary for compliance with a legal obligation to which we are subject.

International data transfers

Your data may be transferred to and processed in countries outside your country of residence, including India and the United States (where Meta's servers are located). Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in compliance with applicable data protection law.

Data Protection Officer

For data protection matters, you may contact us at contact@ronxtech.com. If you are in the EEA or UK and believe that your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Post the revised policy on our website.
• Where appropriate, notify you via WhatsApp or email before the changes take effect.

We encourage you to review this page periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.